If you are not completely satisfied with your item/s they may be returned for a full refund. Items must be returned within 30 days of delivery. All tags must remain on items to be returned. Items must be returned in original condition and not be worn or used. If any of the following steps are not completed the return may not be processed.
How to Return an Item: 1. Locate the Packing Slip and Return Shipping Label that were included in the box with the original delivery. 2. Repackage the item/s to be returned. 3. Place the packing slip inside the box with the items to be returned. 4. Secure the box. 5. Include your return address on the box 6. Adhere the shipping label to the box. 7. If you don't have the return shipping label please ship to: The Merc Online Store Returns 2030 E. College Way Olathe, KS 66062 8. Ship via the carrier of your choice. 9. For assistance please call us at 913-971-3447.
What to Expect: 1. Upon receipt of your package The Merc will inspect the merchandise and match it to the enclosed Packing Slip. 2. When condition of the merchandise and the original order is confirmed The Merc will process the return. 3. A full refund will be applied by way of the original payment. 4. You will receive a confirmation e-mail once the transaction has been processed. 5. Allow a full billing cycle to expire for the credit to appear on your statement. 6. In the unlikely event that a return cannot be accepted you will be notified if we can determine the origin of the return.